Delivery Options

Delivery to UK Mainland only

Some items on our website can only be delivered to UK addresses. You are able to buy these if you live overseas, but delivery will have to be to a UK address.

If your default delivery address is outside the UK, you will need to go to your account and under ‘Address Book’ change it to a UK address before you can proceed to the checkout and purchase your items.

Delivery Charges

Our standard delivery is by Royal Mail packet/parcel post. Delivery charges are calculated in the online shopping cart according to the number of items purchased, using a standard rate card.

VAT

The prices payable for goods are as set out in the website, inclusive of VAT where applicable (books are currently zero rated). Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT, and will be required to pay extra for delivery and clearance where necessary.

Customs Charges

If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Proactivity Press has no control over additional charges in relation to customs clearance. Proactivity Press recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer.

British Forces Post Office Addresses

For BFPO addresses, please select UK as your country.

Prison Book Delivery

For prison deliveries, when selecting a delivery address please enter the Prisoner Number into the ‘Address line 1’ field and the name of the prison into the ‘Address line 2’ field. Enter the name and other details as normal.

Please note that there are books that are banned from being sent to prisons. This varies from institution to institution, so please contact the relevant prison if you have any questions.