Returning Items

We are happy to refund unwanted items on presentation of a valid receipt or dispatch note provided they are returned within 30 days and in pristine condition.

If you have any questions regarding the returns process below please contact our Customer Support Team.

Exchange and Refund Policy Terms and Conditions

Proactivity Press is happy to exchange or refund your items on presentation of a valid receipt.

This does not apply to electrical items, where refunds will be given only if the seal is unbroken and exchanges only if they are faulty.

Goods must be returned within 30 days of purchase or receipt (whichever is the later) and be in perfect condition in their original packaging.

Your right to an exchange of faulty/damaged items has a return period greater than 30 days in accordance with your statutory rights.

We will refund to your original payment method.